Privacy Policy

1. Introduction

RolWell is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Request a consultation through our contact form
• Subscribe to our newsletter
• Communicate with us via email or phone
• Book and attend nutrition consultations

This information may include your name, email address, phone number, and details about your nutrition goals and eating habits.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use your information to:

• Provide nutrition consultation services
• Respond to your inquiries and requests
• Schedule and manage appointments
• Send important updates about our services
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our consultation services
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is necessary for our legitimate business interests

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Nutritionists providing consultation services
• Service providers who assist in operating our website
• Legal authorities when required by law

All third parties are required to maintain the confidentiality of your information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Consultation records are typically retained for 7 years in accordance with professional guidelines.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your personal data
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

RolWell
33 Sauchiehall Street
Glasgow G2 3LR
United Kingdom
Email: [email protected]
Phone: +44 141 684 53 79

14. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk