Terms of Service

Last Updated: November 2025

1. Acceptance of Terms

By accessing and using the RolWell website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

RolWell provides an online platform connecting individuals with qualified nutritionists for consultations about balanced eating, food behaviours, and lifestyle habits. Our services include:

  • Online and in-person nutrition consultations
  • Educational resources about nutrition and eating habits
  • Personalized guidance from qualified nutritionists
  • Support for developing sustainable eating patterns

3. Nature of Services

3.1 Educational and Consultative

Our services are educational and consultative in nature. Nutritionists provide information, guidance, and support regarding daily nutrition and eating habits.

3.2 Not Medical Services

RolWell services are not intended to diagnose, treat, cure, or prevent any health condition. Our nutritionists do not provide medical advice or prescribe specific plans for conditions requiring supervision. For health concerns, please consult with your healthcare provider.

3.3 No Guarantees

We do not guarantee specific outcomes, results, or timelines from using our services. Individual experiences vary based on numerous personal factors.

4. User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Inform your nutritionist of any relevant health considerations
  • Consult with healthcare providers regarding specific conditions
  • Use information received as educational guidance, not medical instruction
  • Attend scheduled appointments or provide appropriate notice of cancellation
  • Respect the professional boundaries of nutritionists

5. Booking and Cancellation

5.1 Appointments

Consultation appointments can be booked through our contact system. Confirmation will be sent via email or phone.

5.2 Cancellation Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours notice. Late cancellations may be subject to fees as communicated during booking.

5.3 Missed Appointments

Missed appointments without prior notice may be charged the full consultation fee.

6. Payment Terms

Consultation fees will be communicated clearly before booking. Payment is typically required at the time of service unless other arrangements have been agreed upon. We accept various payment methods as specified during booking.

7. Intellectual Property

All content on the RolWell website, including text, graphics, logos, and educational materials, is the property of RolWell and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our privacy practices.

9. Professional Conduct

Our nutritionists adhere to professional standards and ethical guidelines. They will:

  • Work within their scope of practice
  • Maintain confidentiality of your information
  • Provide unbiased, evidence-based guidance
  • Refer you to appropriate healthcare providers when necessary

10. Limitation of Liability

To the fullest extent permitted by law, RolWell and its nutritionists shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or website.

11. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the accuracy, completeness, or effectiveness of information provided.

12. User Conduct

You agree not to:

  • Use our services for any unlawful purpose
  • Harass, abuse, or harm nutritionists or staff
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses or malicious code
  • Impersonate another person or entity

13. Termination

We reserve the right to terminate or suspend access to our services at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

14. Modifications to Services and Terms

We reserve the right to modify or discontinue our services at any time. We may also update these Terms of Service periodically. Continued use of our services after changes constitutes acceptance of updated terms.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of external sites.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

18. Contact Information

For questions about these Terms of Service, please contact us at:

RolWell
33 Sauchiehall Street
Glasgow G2 3LR
United Kingdom
Email: [email protected]
Phone: +44 141 684 53 79